“The promise of patient convenience without the extra burden has won Bright.md a growing fan club among hospitals and medical groups.
- AVIA Innovator Network

“New telepresence doctor visits from companies like ... Bright.md deliver house calls via your mobile phone or computer, eliminating the need for the elderly to travel to a doctor.
- HuffPost

“Before you actually talk to your doctor, [SmartExam] gathers basic data. The app dynamically adapts the questions according to your answers. Using AI, it will give your doctor a preliminary diagnosis treatment plan.
- Wired

“Thank you, thank you. I was able to get relief so much faster than driving to a clinic. The instructions were thorough and easy to understand. This is smart health care.
- Adventist Patient, 2018

“I have never been more excited about healthcare. We have six kids; it would be a nightmare to find sitters, wait at the office and for prescriptions. I did not feel like getting dressed let alone leaving the house! This is ingenious!
- Patient, Greenville Health System, 2018

“Very fast and effective way to get treated without going to a doctor's office and waiting. It only took about 15 minutes from the time I started the exam to get medications called into my pharmacy.
- Patient, Palmetto Health 2018

“I live 85 miles from my doctor. This service saved a long trip and I was treated properly.
- Patient, Presbyterian Health, 2018

“It was so convenient and easy to use. I didn't have to take time off work or get extra tests that were not needed. I had no waiting in a waiting room full of sick people and was able to pick my prescription up right after work. Awesome!
- Patient, Presbyterian Health, 2018

“I trust SmartExam. It never gets in a hurry. It’s the same on Monday as it is on Thursday.”
- Bright.md partner provider

“My favorite thing about SmartExam is the ability to access it from anywhere with an internet connection.”
- Provider, Providence Health Systems, 2018

“SmartExam is being used by health systems to offer 24/7 access to care for more than 470 common medical conditions.”
- The Wall Street Journal, 2019

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Press Release

Independent Research Firm Names Bright.md the Leader in Virtual Care Solutions for Digital Health


PORTLAND, Ore. — June 10, 2019 —Bright.md has been named the Leader in the new report, The Forrester New Wave™: Virtual Care Solutions For Digital Health, Q2 2019.

For the report, Forrester evaluated 13 providers using 10 criteria based on the current offering and strategy. Of those providers, Bright.md stands alone in the Leaders category.

In the evaluation, SmartExam—Bright.md’s delivery automation solution for non-video, direct-to-patient telehealth—received a “differentiated” rating, the highest possible score, in eight of 10 criteria: configuration, scheduling and routing, patient experience, clinician experience, interoperability, performance analytics, vision, road map and market approach.

In the report, Forrester said that “[v]irtual care solutions must address patient experience and access to care without creating further administrative burden for clinicians.” According to the report:

  • “Bright.md suits providers’ ecosystems and automates the documentation process — alleviating administrative burden for clinicians, leading to faster implementation and wider adoption of the platform.”
  • “SmartExam automates 90% of the clinical process based on data from the provider’s electronic health record (EHR) and from the patient via text-enabled chat. It autogenerates documentation for review, which the EHR consumes as discrete data.”

Bright.md received a differentiated rating in the patient experience and clinician experience criteria. Said one Bright.md reference Forrester interviewed as part of the evaluation process, “The NPS [Net Promoter Score] scores are very high, and we will likely double our visit volume in 2020.”

SmartExam powers leading healthcare systems’ virtual convenience care offerings, enabling them to deliver high-quality care that delights patients and providers—anytime, from anywhere, and without video. SmartExam, creates “wow” moments by enabling physicians to deliver care in under two minutes, allowing patients to get care quickly regardless of their location from a trusted provider, and helping health systems create loyal patients in a competitive direct-to-consumer marketplace.

“We’re delighted to be recognized by Forrester as the leader in this evaluation,” said Dr. Ray Costantini, CEO and co-founder of Bright.md. “Our team has a passion for helping healthcare systems radically innovate care delivery, and it’s extremely rewarding to see, in our opinion, that dedication and hard work recognized.”

According to the report, SmartExam is a best fit for healthcare organizations looking to enable existing networks of clinicians. The report said of Bright.md, “A strong road map and quick ROI (within the first year for a client reference) make the vendor appealing.”

To read the entire Forrester report, click here.

Contact Info:

Kara Kerker

Learn how Bright.md's virtual care solutions can help your system manage the COVID-19 crisis and deliver high-quality care for hundreds of conditions every day.

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