“The promise of patient convenience without the extra burden has won Bright.md a growing fan club among hospitals and medical groups.
- AVIA Innovator Network

“New telepresence doctor visits from companies like ... Bright.md deliver house calls via your mobile phone or computer, eliminating the need for the elderly to travel to a doctor.
- HuffPost

“Before you actually talk to your doctor, [SmartExam] gathers basic data. The app dynamically adapts the questions according to your answers. Using AI, it will give your doctor a preliminary diagnosis treatment plan.
- Wired

“Thank you, thank you. I was able to get relief so much faster than driving to a clinic. The instructions were thorough and easy to understand. This is smart health care.
- Adventist Patient, 2018

“I have never been more excited about healthcare. We have six kids; it would be a nightmare to find sitters, wait at the office and for prescriptions. I did not feel like getting dressed let alone leaving the house! This is ingenious!
- Patient, Greenville Health System, 2018

“Very fast and effective way to get treated without going to a doctor's office and waiting. It only took about 15 minutes from the time I started the exam to get medications called into my pharmacy.
- Patient, Palmetto Health 2018

“I live 85 miles from my doctor. This service saved a long trip and I was treated properly.
- Patient, Presbyterian Health, 2018

“It was so convenient and easy to use. I didn't have to take time off work or get extra tests that were not needed. I had no waiting in a waiting room full of sick people and was able to pick my prescription up right after work. Awesome!
- Patient, Presbyterian Health, 2018

“I trust SmartExam. It never gets in a hurry. It’s the same on Monday as it is on Thursday.”
- Bright.md partner provider

“My favorite thing about SmartExam is the ability to access it from anywhere with an internet connection.”
- Provider, Providence Health Systems, 2018

“SmartExam is being used by health systems to offer 24/7 access to care for more than 470 common medical conditions.”
- The Wall Street Journal, 2019

← Back to In the News

February 14, 2018

Portland health IT startup enlists two major health systems for broad rollouts


Providence Health & Services is making Bright.md’s virtual care platform available to PMG patients with PHP insurance, and plans to deploy more broadly to their primary care patients in Oregon, representing another leap forward for the Portland health IT startup.

Another major health system, Presbyterian Healthcare Services, is also making SmartExam available to its patients in New Mexico, Bright.md announced. And Presbyterian will be the first to introduce Bright.md’s new medically certified Spanish translation services in New Mexico, where more than a third of residents speak the language.

In Oregon, Providence initially tested the SmartExam solution with its own employees and select groups. It scored in the 90 percent range for patient experience, leading the system to deploy it more widely.

“What it does is give us yet one more way to serve these communities where clinics are located and an opportunity for folks to get care that may be faster and more convenient for them,” said Benjamin LeBlanc, MD, chief medical officer at Providence Medical Group.

The solution provides a more efficient way of capturing a patient’s medical history than emailing back and forth, LeBlanc said. The patient enters their symptoms and is asked a series of questions, directed by an algorithm.

“It helps us identify low acuity common conditions in a way that’s faster for the patient and the clinician,” LeBlanc said.

SmartExam is currently available to more than 6 million people across the country.

Dr. Ray Costantini, co-founder and CEO of Bright.md, said the software allows busy clinicians to focus their energies on more important matters and not spend so much time on things like charting.

“We have this huge shortage of primary care capacity,” Costantini said. “They’re understaffed by 30 percent, so we’re bringing them the tools they need to meet the demand out there. They’re drowning, and we want to give them tools to get ahead of the wave of patient need. We’re not trying to be a substitute for a clinician’s judgment, but a supplement to their work flow and to take off their plate the stuff they don’t want to be spending time with.”

Portland Business Journal

Learn how Bright.md's virtual care solutions can help your system manage the COVID-19 crisis and deliver high-quality care for hundreds of conditions every day.

Contact Bright.md to schedule a demo and experience the product from all perspectives.


510 SW 3rd Ave
Suite 300
Portland, OR 97204