“The promise of patient convenience without the extra burden has won Bright.md a growing fan club among hospitals and medical groups.
- AVIA Innovator Network

“New telepresence doctor visits from companies like ... Bright.md deliver house calls via your mobile phone or computer, eliminating the need for the elderly to travel to a doctor.
- HuffPost

“Before you actually talk to your doctor, [SmartExam] gathers basic data. The app dynamically adapts the questions according to your answers. Using AI, it will give your doctor a preliminary diagnosis treatment plan.
- Wired

“Thank you, thank you. I was able to get relief so much faster than driving to a clinic. The instructions were thorough and easy to understand. This is smart health care.
- Adventist Patient, 2018

“I have never been more excited about healthcare. We have six kids; it would be a nightmare to find sitters, wait at the office and for prescriptions. I did not feel like getting dressed let alone leaving the house! This is ingenious!
- Patient, Greenville Health System, 2018

“Very fast and effective way to get treated without going to a doctor's office and waiting. It only took about 15 minutes from the time I started the exam to get medications called into my pharmacy.
- Patient, Palmetto Health 2018

“I live 85 miles from my doctor. This service saved a long trip and I was treated properly.
- Patient, Presbyterian Health, 2018

“It was so convenient and easy to use. I didn't have to take time off work or get extra tests that were not needed. I had no waiting in a waiting room full of sick people and was able to pick my prescription up right after work. Awesome!
- Patient, Presbyterian Health, 2018

“I trust SmartExam. It never gets in a hurry. It’s the same on Monday as it is on Thursday.”
- Bright.md partner provider

“My favorite thing about SmartExam is the ability to access it from anywhere with an internet connection.”
- Provider, Providence Health Systems, 2018

“SmartExam is being used by health systems to offer 24/7 access to care for more than 470 common medical conditions.”
- The Wall Street Journal, 2019

← Back to In the News

February 26, 2018

How Bright.md has helped Greenville Health System meet its virtual care needs


Greenville Health System in South Carolina is a member of the AVIA Innovator Network. Through membership, it has been able to partake in various cohorts with other organizations in the network. These groupings allow health systems to work together around a similar problem and examine AVIA-cleared solutions to the issue.

One such cohort was centered around virtual care.

“Like a lot of health systems, we struggle with access to care,” Blix Rice, vice president of innovation and transformation at GHS/Care Coordination Institute, said in a phone interview. “Resources are scarce, and there can be long wait times. We were … looking at ways to make care more accessible.”

Though GHS was exploring video types of telehealth, other members of the AVIA cohort were interested in asynchronous solutions. That’s when Bright.md‘s SmartExam emerged as an option.

Rice described the tool as working like this: Instead of meeting face-to-face with a physician, a patient enters all his or her symptoms into Bright.md’s portal by answering a series of questions. The solution takes all the patient’s information and puts it up against evidence-based guidelines. It then presents its findings to a provider.

Rice stressed that SmartExam doesn’t actually make a diagnosis. Rather, it presents possible suggestions and leaves it up to the provider to make the final call.

The software also turns all the patient’s information from the questionnaire into a progress note in the patient’s medical record. If any medications are necessary, SmartExam can send the prescription to the consumer’s pharmacy of choice.

Greenville Health System went live on Bright.md’s SmartExam tool in April 2016. Initially, there was a heavy focus on employee usage. But now, any member of the public in South Carolina can use the tool.

The SmartExam implementation process at GHS happened fairly quickly. There were 63 days between the contract signing and the go-live date, according to an AVIA case study. Rice contributes this quick timing to AVIA’s involvement. Without AVIA, he said, the process would likely have taken about a year.

Without being involved in a cohort, GHS would have had to “go out and search the market, be reviewing various proposals [and] vetting companies,” Rice said. AVIA did a lot of the vetting and behind the scenes work on its own, enabling the implementation to move faster.

As far as new developments, the Portland, Oregon-based startup recently created a version of SmartExam in Spanish. Rice said GHS will likely add the feature to its subscription.

MedCity News

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