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February 5, 2020
Chatbots are screening for the new coronavirus — and turning up cases of the flu
Bright.md, a Portland, Ore., startup that sells care automation software to health systems, went live with its own coronavirus screening on Jan. 29. Its product uses AI to conduct remote interviews with patients.
“We felt like that was an important aspect of helping our delivery system partners manage both risk and exposure — but also public concern,” said Dr. Ray Costantini, Bright.md’s CEO. So far, he said, that’s mostly meant “making sure that all of those patients who do have flu symptoms get treated appropriately and effectively and quickly to minimize exposure for the more common condition that really is a much bigger risk to population health and people’s well-being.”