“The promise of patient convenience without the extra burden has won Bright.md a growing fan club among hospitals and medical groups.
- AVIA Innovator Network

“New telepresence doctor visits from companies like ... Bright.md deliver house calls via your mobile phone or computer, eliminating the need for the elderly to travel to a doctor.
- HuffPost

“Before you actually talk to your doctor, [SmartExam] gathers basic data. The app dynamically adapts the questions according to your answers. Using AI, it will give your doctor a preliminary diagnosis treatment plan.
- Wired

“Thank you, thank you. I was able to get relief so much faster than driving to a clinic. The instructions were thorough and easy to understand. This is smart health care.
- Adventist Patient, 2018

“I have never been more excited about healthcare. We have six kids; it would be a nightmare to find sitters, wait at the office and for prescriptions. I did not feel like getting dressed let alone leaving the house! This is ingenious!
- Patient, Greenville Health System, 2018

“Very fast and effective way to get treated without going to a doctor's office and waiting. It only took about 15 minutes from the time I started the exam to get medications called into my pharmacy.
- Patient, Palmetto Health 2018

“I live 85 miles from my doctor. This service saved a long trip and I was treated properly.
- Patient, Presbyterian Health, 2018

“It was so convenient and easy to use. I didn't have to take time off work or get extra tests that were not needed. I had no waiting in a waiting room full of sick people and was able to pick my prescription up right after work. Awesome!
- Patient, Presbyterian Health, 2018

“I trust SmartExam. It never gets in a hurry. It’s the same on Monday as it is on Thursday.”
- Bright.md partner provider

“My favorite thing about SmartExam is the ability to access it from anywhere with an internet connection.”
- Provider, Providence Health Systems, 2018

“SmartExam is being used by health systems to offer 24/7 access to care for more than 470 common medical conditions.”
- The Wall Street Journal, 2019


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June 26, 2019

Bright.md Digest: Patients' top complaints, finding healthcare after a disaster, and when will telehealth simply be 'health'?


The water cooler (i.e. Slack) conversations in the Bright.md office recently include discussions of what patients really complain about regarding their healthcare; how the town of Paradise, California, is rethinking healthcare as they rebuild after last summer's wildfires; and the optimistic view that providers, patients—and policymakers—might finally be buying into the idea of virtual care as a standard way to provide healthcare.

The Advisory Board points to a study that finds "The nearly unanimous consensus is that in terms of impact on patient satisfaction, the waiting room trumps the exam room . . . Hardly anyone had a beef with the quality of health care received."

Patients' top complaint? It isn't doctors or nurses, study finds

The remote town of Paradise, California, 90 miles north of the capitol, lost virtually its entire healthcare infrastructure in the wildfires that swept parts of the state last year.  Now Paradise is trying to assemble a more flexible system that may serve as a model for rural care.

Rebuilding Paradise: Finding health care after total destruction

Increasingly U.S. physicians are using telehealth to see their patients, and patients are more comfortable embracing technology in healthcare than ever before. Could the barrier of outdated reimbursement policies for telehealth services be catching up?

When Will Telehealth Simply Be ‘Health’? Some Experts Say Sooner Rather Than Later


David Strom

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